Greater Anglia wins top award for second time in three years

The company has been named Passenger Rail Operator of the Year in the National Rail Awards - the industry's top event - having also won the award in 2022.

Greater Anglia has been the most punctual operator in the UK since April 2023 with annual performance at 94.3%.

Its best performing routes are even achieving annual performance of between 96.0% and 98.1%.

The company has transformed travel across its network, replacing its entire fleet, with brand new, state of the art, more comfortable trains, with Wi-Fi, plug points, USB points, air conditioning and improved accessibility.

They also offer more seats, provide better reliability and service resilience, and have enabled additional services and quicker journey times to be introduced across its network.

Greater Anglia managing director Jamie Burles and his team after winning the award. (Image: Greater Anglia)

GA was highly commended in the Customer Service Excellence award for both its We’re All Ears customer feedback programme and for the customer-focused design and delivery of its Stadler-built intercity, Stansted Express, and regional train fleets.

The first of the new trains were introduced five years ago on regional routes - an anniversary celebrated at Lowestoft in July - and the transformation of the fleet of commuter trains was completed early last year. 

Jamie Burles, managing director, Greater Anglia, said: “Everyone at Greater Anglia is very proud to have won the Passenger Operator of the Year award for the second time in three years.

"Right across our company, colleagues are passionate about doing their best for the customers and communities we serve.

“We’re also grateful to key partners, such as Network Rail, the Department for Transport, Stadler, Alstom, community rail partnerships, station adopters, other rail industry organisations and regional stakeholders who all play a key role in helping us provide a high-quality service.”